Refund Policy

1. Overview

This Refund Policy explains how UTILIPAY HUB (OPC) PRIVATE LIMITED handles refunds for transactions processed through our platform, including recharges and utility bill payments.

2. Failed Transactions

If an amount is debited but the recharge or bill payment fails, the amount is typically auto-reversed to the source account or wallet within the standard settlement cycle of the respective bank or payment network.

3. Successful Transactions

Transactions that are completed successfully are generally non-refundable, as the value is delivered instantly to the operator or biller. Please verify all details before confirming a payment.

4. Refund Timelines

Refunds for eligible transactions are processed as follows:

• Wallet refunds: typically instant to within 24 hours.
• Bank/UPI refunds: usually within 5-7 working days, subject to the bank's processing time.
• Timelines may vary based on the payment method and partner institutions.

5. Raising a Refund Request

To raise a refund or dispute, contact our support team with your transaction ID, date, and details. We will investigate and respond promptly.

6. Non-Refundable Items

Convenience fees, service charges, and successfully delivered services are non-refundable unless required by law or in cases of proven system error.

7. Contact

For refund-related queries, reach us at UTILIPAYHUP@GMAIL.COM or call +91 9653127760.